Welcome to Craftbosch Shop’s FAQ page. We’ve compiled answers to the most common questions about our professional tools, shipping policies, and customer service. Whether you’re a tradesperson, contractor, or dedicated DIY enthusiast, find the information you need below.
Product Questions
What types of professional tools does Craftbosch Shop offer?
We specialize in high-quality professional tools including:
- Power Tools and Accessories
- Ladders, Stools and Scaffolding
- Manual Cutting Tools
- Measuring and Precision Tools
- Work Lights and Workshop Lighting Solutions
Are your tools suitable for professional job sites?
Absolutely! Craftbosch Shop was founded by construction professionals who understand the demands of job sites. All our tools are professional-grade, built to withstand rigorous daily use in construction, woodworking, and other trade applications.
Do you offer product warranties?
Yes, most of our tools come with manufacturer warranties. Please check individual product pages for specific warranty information. Our team can also assist with warranty claims – contact us at [email protected].
Shipping & Delivery
Where does Craftbosch Shop ship?
We proudly offer reliable global delivery to most countries (excluding select Asian and remote regions). Our warehouse is located in El Paso, Texas (129 Ward Road, El Paso, US 79922), from where we dispatch all orders.
What shipping options are available?
We offer two shipping methods:
- Standard Shipping ($12.95 USD): Via DHL or FedEx, arriving in 10-15 business days after dispatch with full tracking
- Free Economy Shipping: Via EMS for orders over $50 USD, arriving in 15-25 business days after dispatch
How long does order processing take?
Our team carefully prepares your tools within 1-2 business days after payment confirmation. You’ll receive tracking information via email once your order ships.
Can I track my order?
Yes! For both shipping methods, you’ll receive tracking information via email. Our standard shipping through DHL/FedEx offers more detailed tracking updates throughout transit.
Returns & Exchanges
What is your return policy?
We offer a flexible 15-day return policy from the date of receipt. Items must be unused, in original packaging, and with all accessories. Please contact our customer service team to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.
How long do refunds take to process?
Once we receive your return, please allow 3-5 business days for inspection and processing. Refunds will be issued to your original payment method. Processing times may vary by financial institution.
Payment & Accounts
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for future purchases.
Customer Support
How can I contact customer service?
Our support team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday).
What should I do if my tools arrive damaged?
While we take great care in packaging, please contact us immediately if you receive damaged goods. Include photos of the damaged items and packaging in your email, and we’ll arrange for replacements or refunds as appropriate.
Can I change or cancel my order after placement?
We process orders quickly to get you your tools promptly. If you need to modify or cancel an order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Didn’t find your question here? Our knowledgeable team is ready to assist professional tool users like you. Email us at [email protected] for personalized support.
Craftbosch Shop – Reliable Tools for Demanding Professionals