At Craftbosch Shop, we stand behind our professional-grade tools and equipment just as we stand behind our customers – the tradespeople and serious DIY enthusiasts who depend on quality gear. If you’re not completely satisfied with your purchase, we’ll make it right.
Our Return & Exchange Guarantee
We accept returns and exchanges within 15 days of receiving your order. All returned items must be:
- In original, undamaged packaging
- Unused and in resalable condition
- Accompanied by the original receipt or order confirmation
Important Note:
For safety and hygiene reasons, we cannot accept returns on the following items:
- Manual Cutting Tools (once used, they cannot be resold)
- Power Tool Accessories that show any signs of use
- Opened packages of consumables or disposable items
How to Initiate a Return or Exchange
Step 1: Contact Our Team
Email our customer service team at [email protected] with your return/exchange request within 15 days of receiving your order. Use the following template to ensure we have all necessary information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Craftbosch Shop Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Product Name: [Product Name]
Reason for Return/Exchange: [Please specify]
For exchanges, please specify replacement item: [Product Name]
Additional Comments: [Any other relevant information]
Best regards,
[Your Full Name]
[Your Contact Information]
Step 2: Receive Return Authorization
Within 24 hours (during business days), our team will respond with:
- Return authorization number
- Shipping instructions
- Return address (129 Ward Road, El Paso, US 79922)
Step 3: Ship Your Return
Package the item securely in its original packaging and include all accessories/documentation. Ship to the provided address using a trackable method. We recommend insuring your return shipment.
Step 4: Processing Your Return
Once received, our team will inspect the item within 2 business days. You’ll receive email confirmation when:
- Your refund has been processed (for returns)
- Your replacement item has been shipped (for exchanges)
Refund Information
Approved refunds will be processed within 3-5 business days after we receive and inspect your return. Refunds will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days to appear on your statement
- PayPal: Typically appears within 24 hours
Original shipping fees are non-refundable unless the return is due to our error.
Exchange Process
For exchanges, we’ll ship your replacement item once the original item is received and inspected. If the replacement item costs more, you’ll be invoiced for the difference. If it costs less, we’ll refund the difference.
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund at no additional cost to you.
International Returns
For customers outside the United States:
- You are responsible for return shipping costs
- Customs fees/duties are non-refundable
- Please mark the package as “Returned Goods” to avoid additional charges
Our team of former tradespeople understands the importance of reliable tools. If you have any questions about our returns process, contact us at [email protected] – we aim to respond within 24 hours during business days (Monday-Friday).