At Craftbosch Shop, we understand that professional tradespeople and serious DIY enthusiasts need reliable tools delivered promptly and a straightforward returns process when needed. Our policies are designed with your needs in mind.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (Monday-Friday) after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Basic tracking included

Note: Delivery times are estimates and may vary depending on customs processing in your country. We ship worldwide except to certain Asian countries and remote locations.

Returns & Exchanges

We stand behind our professional-grade tools and want you to be completely satisfied with your purchase. If you’re not happy, we’ll make it right.

Return Policy Overview

  • Return window: 15 days from receipt of order
  • Condition requirements:
    • Original, undamaged packaging
    • Unused and in resalable condition
    • Original receipt or order confirmation included

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Manual Cutting Tools (once used, they cannot be resold)
  • Power Tool Accessories that show any signs of use
  • Opened packages of consumables or disposable items

How to Return an Item

Step 1: Contact Our Team

Email our customer service at [email protected] within 15 days of receiving your order with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Craftbosch Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number].
Product Name: [Product Name]
Reason for Return/Exchange: [Please specify]
For exchanges, please specify replacement item: [Product Name]
Additional Comments: [Any other relevant information]

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 24 hours (on business days), we’ll send you:

  • Return authorization number
  • Shipping instructions
  • Return address: 129 Ward Road, El Paso, US 79922

Step 3: Ship Your Return

Package the item securely in its original packaging with all accessories/documentation. Ship to the provided address using a trackable method. We recommend insuring your return shipment.

Step 4: Processing Your Return

Once received, we’ll inspect the item within 2 business days. You’ll receive email confirmation when:

  • Your refund has been processed (for returns)
  • Your replacement item has been shipped (for exchanges)

Refund Information

Approved refunds will be processed within 3-5 business days after we receive and inspect your return.

Refund methods:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days to appear on your statement
  • PayPal: Typically appears within 24 hours

Note: Original shipping fees are non-refundable unless the return is due to our error. For international returns, customers are responsible for return shipping costs and any customs fees/duties are non-refundable.

Exchange Process

For exchanges, we’ll ship your replacement item once the original item is received and inspected:

  • If the replacement item costs more, you’ll be invoiced for the difference
  • If it costs less, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund at no additional cost to you.

Have Questions?

Our team of former tradespeople understands the importance of reliable tools and straightforward policies. If you have any questions about shipping or returns, contact us at [email protected] – we aim to respond within 24 hours during business days (Monday-Friday).